More Perfect by Design: The Science of Designing More Perfect Business Processes
The Relational Process Model (RPM)


Complexity is the bane of today's organizations.


Complexity leads to risk, waste, stress, and task saturation (100% busy-ness). Complexity overwhelms and leads to more complexity.lexity

Did you know that a 25% increase in problem complexity leads to a 100% increase in solution complexity? (Glass's law of complexity).

Conversely: A 20% decrease in problem complexity cuts solution complexity in half (50%)?

So where is the greater opportunity?

Finally, a book that deals with reducing problem complexity--More Perfectby Design. You might be surprised at where the real opportunities lie in your organization. Many of the best opportunities continue to be hidden and ignored.

Look carefully at the diagram below. Look at how solution complexity responds to even a moderate increase in problem complexity.


  • Solution complexity tends to be our focus.

  • Every 25% rise doubles solution complexity.

  • Look at steep rise in solution complexity.

  • Increasing ability to deal with complexity runs out of room quickly.

  • Where is the opportunity?

  • Of course, for most, it's in reducing problem complexity.



Defining business processes free from preconceived solutions uncomplicates business process design.

More Perfect by Design addresses the relatively untouched challenge of reducing problem complexity. Every time we reduce problem complexity by 20%, we cut solution complexity in half. Do that a few times and what do you get? Reducing problem complexity suddenly makes everyone more capable.

Would you rather be climbing the solution curve or sliding down? Going up means increasing costs. Sliding down means increasing delivered value. Which will you choose?

A few decades ago, the Relational Data Model simplified database design. The result is that we have been able to implement ever more sophisticated data management systems. More Perfect by Design introduces the Relational Process Model (RPM). It significantly reduces business process complexity, paving the way for better, more robust, more sophisticated business process solutions. The Relational Process Model goes beyond best practice. It is engineered based on proven design principles.

More Perfectby Design presents two frameworks that work together to reduce problem complexity which automatically reduces solution complexity.

  1. Relational Process Model: Produces a normalized model that separates out process components and removes unnecessary and redundant connections. It leads to true and tight requirements.
  2. Strategy Deployment Framework: Process Designs flow from the strategy. Measures both productivity (efficiency) and valuetivity (what's it worth, to whom).

The end result is greater actual value delivered to all stakeholders, more successful operations, more successful projects, more successful people, and less stress while fully exploiting your current methodologies and practices.

The Relational Process Model (RPM) - methodology-independent

The primary source of unnecessary complexity is the design process itself. Before you redesign a business process, you must first "un-design" the current process to remove all the complexity that has been added through adhoc, undisciplined design. Virtually all approaches try to go directly from the current design to the new design, thus retaining most of the waste, risk, and complexity.

Introducing the Relational Process Model (RPM)-- a breakthrough concept in Business Process Engineering, Requirements Definition, and Strategy Deployment. It works with any methodology and helps each deliver to its promise. RPM first undesigns the complexity that has been added over the years leaving pure, true requirements. Then, it provides a systematic, stepwise, verifiable approach to designing the new process that adds little implementation complexity.

Achieve the following:

  • Cut total system lifecycle costs in half or more..
  • Measure and increase both value and productivity.
  • Greatly speed the organization's response to business change.
  • Manage organization knowledge as a key asset and independent of specific employees.
  • Design not just for cost and speed but also for transparency, process learning, morale, risk, and of course, simplicity.

More Perfect By Designpresents a framework for finding the opportunities worth pursuing. It is system for opportunity targeting, guidance, and follow-through. It enhances every methodology to deliver more of its promise.

Innovation: Problem Identification is Suboptimal

Virtually all approaches are based on identifying a problem--clear undesirable condition or impact. Few are capable of identifying sub-optimal impacts. These can cause greater waste than all the problems combined. The Relational Process Model helps to identify both problems and sub-optimal conditions. No other approach does this. In addition, whereas problem identification is mostly reactive (already exists), identifying sub-optimal conditions is proactive.

There are two phases to modelling in current approaches:

  • the As-Is model
  • the To-Be model

This seems perfectly logical. There's only one problem with it. It only tells us how much we've moved from the current state. It doesn't tell us how much more we could have moved. It doesn't tell us if we've moved in the right direction. It doesn't tell us the potential of the process. We add another model:

  • the Requisite model

The Extreme-Performance model tells us the limit of performance that could be achieved for a given measure. It identifies optimal and sub-optimal conditions. If we knew how close to perfect we could get, then we could produce much higher performing business processes.

More Perfect by Design provides the framework required to establish the Exteme-Performance model. This is a significant innovation compared to current approaches.

Not another methodology

Lean or Six Sigma? Continuous Process Improvement or Re-engineering? Waterfall or Agile? Outside-In or Inside-Out? People, Process, or Technology? Total Quality Management or ...?

Every methodology goes through the same cycle: hype, seltistics, disappointment, truth.

First we have the hype, usually based on a single, attractive, success case. Maybe it's General Electric for Six Sigma or Toyota for Lean. Then we slowly add to that list using selected statistics (seltistics) as a few selected companies appear to achieve success with the new methodology. Then disappointment settles in, as we begin to learn that fewer than 10% of those that have tried have succeeded and have held on to the gains. As the truth settles in, we begin to look for the next silver bullet. And the cycle continues anew.

Who benefits most from this cycle? Not you.

The problem is not with the methodologies. Most are useful and valuable tools in any organization. The problem is the methodologists--those people who push each approach with zeal and fervour. They become zealots of the methodology. If someone doesn't succeed, it's because they're doing something wrong.

We've taken a different approach. We acknowledge that each methodology has something to offer but no methodology can solve all problems. The Relational Process Model presented in More Perfect by Design works hand-in-hand with whatever methodology you employ to boost your results. It helps your methodology deliver to its full potential.

More Perfectby Designpresents a framework for designing and managing processes. It lets you compare designs, find weaknesses, highlight accountability, and more. It puts you in control, not the methodology. Every organization is different and needs to make its own design choices.

Links Strategy, Processes, Projects. Unifies Process Design, Project Management, Requirements Elicitation

Tying execution to strategy continues to be a challenge. Achieving business results from projects continues to be difficult and elusive. Getting true requirements is no easier now than 20 years ago. The Relational Process Model helps to unify these disciplines, making each a little easier and a lot more successful.

More Perfect by Design

The promise is the product.

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