It's not enough to reduce cost.
We must simultaneously increase value.
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First: Design for peak performance.
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Next: Deploy for engagement and accountability.
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Finally: Manage execution to achieve peak performance.
Reduce complexity by an order of magnitude
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Complexity puts the business and your career at risk.
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Complexity hides defects, errors, and opportunities.
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Complexity creates stress, risk, and failure.
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Complexity impacts all business processes, including IT and process improvement.
Design contributes more to business process complexity than any other source. So, doesn't it make sense to master business process design?
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